15 June 2022

More and more “Close to you”: the new Autovia App is born

Autovia has grown over the years and has made daily efforts to keep up with the times, particularly on the technology front at the service of consumers. The Made in Italy brand protagonist in the car rental sector once again feels a strong duty to invest in growth and improvement, in this case in consumer protection.

"We have taken an important first step to grow but above all to get even closer to our customers by offering them a safer and more complete rental experience. - said Bruno Belgioco, CEO Autovia- The "Autovia Close to you" format stems from the desire to invest in a project that would go even closer to the customer by offering them new tools to protect their rights even more as well as having a more timely and totally personalised relationship."

The recent investment concerns technology at the service of consumers and specifically we are talking about the new App to detect damages. By downloading the new 'Autovia' app free of charge, it will be possible for users to log in with their identification code and photograph the vehicle both at the start and at the end of the rental period. In this way, it will be much easier and more immediate to check for any anomalies and obtain the necessary feedback, significantly increasing protection mechanisms. This functionality is just the starting point of a series of future additions that will soon enrich the App, starting with useful information for customer care contacts, the system for reporting fines, damages and breakdowns, direct contact with customer care, a summary of rental data, contractual conditions, privacy and much more.

Getting closer to consumers and increasing the dialogue with them allows for an even better understanding of their needs, subsequently enabling perfectly tailored solutions to be devised, capable of delivering experiences that live up to expectations.

The App will fit into this context, enabling the company-customer bond, the starting point of the project that led to the creation of a tool that is easy to use, at your fingertips and even more "Close to you".

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